Build updates on WhatsApp
Your home is being built a long way from where you live. WhatsApp is how we close that distance — with photographs, not adjectives.
What we send
Fortnightly photo logs
Dated photographs from the production floor with a short written note: what was completed, what is next, whether we are on schedule.
Scheduling
Call reminders, walkthrough bookings, shipping ETAs and your delivery day confirmation.
Quick answers
Questions that do not deserve an email thread. Usually answered within 15 minutes during our coverage hours.
Receipts
Confirmation that a payment arrived, so you are not left wondering.
What we will never send on WhatsApp
Invoices, bank details, contracts or payment requests. Those come only by email fromaccounts@containaura.com. A WhatsApp message may tell you an invoice has been sent — it will never contain an account number, and we will never change our banking details by message. See payment security.
When we reply
8:00 to 18:00 US Eastern, Monday to Friday. Outside those hours, leave a message and we will come back to you on the next business morning. If it is urgent and concerns a delivery already in progress, call +1 479-581-4872.
Our factory is in China and our customers are largely in North America. We would rather publish a window we hit than claim to be available around the clock.
Sign up
Stopping
Reply STOP to any message, or email privacy@containaura.com. We stop within one business day. Opting out of WhatsApp does not affect your project — everything important is in your email either way, which is precisely the point.
A note on how this works
We use the WhatsApp Business Platform. Messages are handled by Meta Platforms Ireland Ltd as part of delivering the service, under their own terms and privacy policy, and are retained by us for the life of your warranty as evidence of what was agreed. Section 5 of our Privacy Policy covers the international transfers involved.