Terms of Sale
Terms of Sale
The commercial terms that apply to every CONTAINAURA home. Your signed contract governs; this page tells you what will be in it before you ask for one.
Effective 14 September 2026 · Version 1.0
1. Who you contract with
Your contract is with ContainAura LLC, a limited liability company organised inCalifornia. Our registration details, and how to verify them with the state, are on theabout page. Your home is manufactured at our facility in China and imported by us. We are the seller and supplier. We are not your general contractor and do not perform licensed trade work at your site unless a separate written agreement says so.
2. Quotations and prices
Prices published on our pricing page are starting prices and are indicative. Your binding price is the one in your written quotation, which is valid for 30 days. Prices are in US dollars on DDP — delivered to your site terms unless your quotation says otherwise, and cover the specification attached to it.
3. What we supply
The home described in your Specification, manufactured under an approved third-party plan review and in-plant inspection program, stamped by an engineer licensed in your state, independently inspected before shipping, insured in transit, delivered to your site, and supervised on to your foundation by our field technician for up to two days.
4. What we do not supply
Land, survey, geotechnical work, site clearing or grading, the foundation, the crane, utility connections, your local licensed plumber and electrician, permit and impact fees, sales or use tax, HOA approvals, landscaping, and anything else listed as excluded on the pricing page, which forms part of these terms.
5. Payment, escrow and retainage
| Milestone | Share | Released when |
|---|---|---|
| Reservation | $3,000 | On signature. Credited in full against Milestone 2. |
| Production release | 35% | Contract signed and building permit issued |
| Structure complete | 35% | Framing, rough-in and insulation complete, verified by live walkthrough |
| Pre-shipment | 22% | You accept the independent inspection report |
| Retainage | 8% | You sign the Site Acceptance Certificate and the punch list is closed, or 30 days after set, whichever is earlier |
Milestones 2 to 4 are paid into escrow with an independent licensed escrow agent, named in your contract with their licence number before any milestone falls due, and released only against the evidence listed in your contract. Escrow fees are shared equally. Payment is by bank transfer; we do not accept cards, cryptocurrency or payment to any account other than the one on your invoice.
6. Taxes, duties and change in law
You are responsible for state and local sales or use tax and property tax. On DDP orders we bear import duty and tariffs as quoted. If a duty, tariff or statutory charge applicable to your home changes between quotation and shipment by more than 2% of the contract price, the difference is shared equally between us and evidenced by the customs entry. If it changes by more than 8%, either of us may terminate without penalty and you receive a full refund of everything paid.
7. Permitting
You are the permit applicant. We deliver the permit packet within 15 business days of design freeze and respond to plan-check comments for two rounds at no charge; further rounds are billed at the hourly rate stated in your contract.We do not guarantee that a permit will be issued — that decision belongs to your jurisdiction. If a permit is refused after our feasibility study found your lot feasible, your contract terminates and you are refunded in full less documented design and engineering costs, capped at the figure stated in your contract. We give you that figure in writing before you pay anything.
8. Your obligations
By the dates in your contract: hold clear title to the land; obtain the building permit; construct and fully cure the foundation to our drawings; complete the site access questionnaire truthfully with photographs; have a licensed plumber and electrician on site on delivery day; and arrange the crane where it is not in our scope. A failed or aborted delivery caused by inaccurate site information may incur re-delivery, crane standby and storage charges at cost.
9. Changes
After design freeze, changes take effect only through a signed Change Order stating the cost and schedule impact. Verbal, email and WhatsApp requests are not change orders. Changes may attract a re-engineering fee, quoted to you in the Change Order itself, and, where a permit has issued, a permit revision at your cost.
10. Delivery, title and risk
Title passes on receipt of Milestone 4 in full. Risk of loss passes on unloading at your site. We maintain marine cargo insurance at 110% of invoice value to that point.
11. Delay
If we are more than 21 days later than your confirmed delivery window, for reasons other than your site, your permit or force majeure, you receive a daily delay credit against your balance at the rate stated in your contract, capped at 3% of contract price. Beyond 90 days late you may terminate and receive a full refund. Force majeure covers port closure, customs hold, vessel loss, government action and natural disaster — it does not cover ordinary factory backlog or our own supplier failure.
12. Acceptance
On delivery day you inspect the home and sign a Site Acceptance Certificate, subject to a punch list. Acceptance is deemed given if you neither sign nor issue a written punch list within 7 days of set. Your warranty periods begin on acceptance.
13. Warranty
10 years structural, 5 years building envelope, 2 years mechanical and electrical, 1 year finishes and workmanship, on the terms of our Limited Warranty, which forms part of your contract.
14. Cancellation and refunds
Governed by our Refund and Cancellation Policy, which forms part of your contract.
15. Liability
Our total liability is limited to the contract price. We are not liable for consequential loss, including lost rental income, alternative accommodation or delay costs beyond the delay credit in clause 11. Nothing limits liability for death, personal injury caused by negligence, or fraud.
16. Payment instructions
Our banking details appear only on invoices issued from accounts@containaura.com and on our payment security page. We will never change them by email, WhatsApp, SMS or telephone. Any communication purporting to do so must be verified by telephoning+1 479-581-4872 before funds are sent. We accept no liability for funds sent to an account not confirmed by that call. Neither party may rely on payment instructions received by chat.
17. Law and disputes
These terms are governed by the laws of California. We will try to resolve any dispute by discussion, then mediation. Failing that, disputes are finally resolved by binding arbitration underthe Commercial Arbitration Rules of the American Arbitration Association, seated in Los Angeles, California, United States. Nothing in this clause stops you bringing a claim in small claims court, and nothing in it waives a consumer protection right that the law of your state does not allow to be waived by agreement.